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Delivery and shipping
Delivery is free on every order, with the carrier you choose at checkout. Here is how it works and what to do if something does not go to plan.
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Free delivery on every order
#There is no delivery charge, no minimum order value and no surcharge for remote areas. The price you see at checkout is the price you pay.
Carriers and delivery times
#Choose GAP AKIS Express or BOX NOW at checkout. Both are delivered within Cyprus. We estimate 1–3 business days from dispatch; remote areas may take a little longer.
| Carrier | Coverage | Estimated delivery | Cost |
|---|---|---|---|
| GAP AKIS Express | Cyprus | 1–3 business days | Free |
| BOX NOW | Cyprus | 1–3 business days | Free |
Delivery times are estimates, not guarantees. Weather, public holidays, carrier volume and an incomplete address can add time.
Your delivery address
#Please give a full, accurate address at checkout: name, street and number, apartment or floor if relevant, city, postal code and a phone number the carrier can use. Cyprus is the only delivery country.
The carrier may contact you using the phone number on the order to arrange the final delivery details. If your address or phone number changes after you order, contact us immediately with your order number.
If a delivery is unsuccessful
#If the carrier cannot complete the delivery, they will normally try to contact you using the details on the order. If you miss a delivery or the parcel is returned to us, contact us with your order number and we will explain the available next step.
Please check the delivery details before you place the order. Repeated failed attempts caused by an incorrect address or an unreachable phone number can delay your order while we confirm the correct details with you.
Damaged or lost parcels
#If a parcel arrives visibly damaged, keep the packaging and the contents, and contact us as soon as possible. If you can, note the damage with the carrier when you receive it and take a photograph of the parcel before opening it fully.
If a parcel appears lost, contact us with the order number and we will open a trace with the carrier. We will keep you informed and, where the goods cannot be delivered, we will discuss a replacement or refund in line with your consumer rights.
Risk and ownership
#Risk in the goods passes to you when they are delivered to the address you gave us, or to a person at that address who accepts the delivery on your behalf.
International shipping
#We currently deliver within Cyprus only. We do not ship to other countries in this phase, and we cannot arrange delivery to an address outside Cyprus.
Questions about a delivery
#Contact us with your order number, or call +357 24 323342. We reply to messages by email.