Help

Frequently asked questions

Short answers to the questions we hear most. If yours is not here, contact us and we will help.

Ordering

Do I need an account to order?: No. Guest checkout is available, and you can look up a guest order later with the order number and email address from your confirmation.
How do I place an order?: Choose the product and configuration you want, add it to your bag, then continue to checkout. Enter your contact and delivery details, choose GAP AKIS Express or BOX NOW, and pay by card on JCC's hosted payment page.
Can I change or cancel an order after placing it?: Contact us as soon as possible with your order number. If the order has not been dispatched we will do what we can to change or cancel it. Once it is with the carrier, the returns process applies.
Can I collect from the shop?: Orders are placed for delivery to the address you give at checkout. If you have a specific requirement, contact us before ordering and we will tell you what is possible.

Payment

Which payment methods do you accept?: Card payment through JCC only. We do not offer cash on delivery or bank transfer.
Where do I enter my card details?: On JCC's secure hosted payment page, after you place the order. Card details are not entered on, or stored by, the iSell&Fix storefront.
Are prices inclusive of VAT?: Yes. Every price is shown in euros and includes Cyprus VAT at 19%. The total at checkout is the total you pay, and delivery is free.
What happens if a payment fails?: You will return to the storefront with the option to try again. If money appears to have left your account without an order confirmation, contact us with the date, amount and any reference from JCC and we will investigate.

Delivery

How much does delivery cost?: Nothing. Delivery is free on every order within Cyprus.
Which carriers do you use?: GAP AKIS Express or BOX NOW. You choose the carrier at checkout.
How long will delivery take?: We estimate 1–3 business days. Remote areas can take a little longer. The carrier may contact you using the phone number on the order to arrange the final delivery details.
Do you deliver outside Cyprus?: No. We currently deliver within Cyprus only.

Returns and refunds

How long do I have to return something?: You have 14 days from delivery to withdraw from the purchase. The goods must be unused and returned in their original packaging with all accessories and proof of purchase.
Who pays for return shipping?: You do, unless the product is faulty or the return is otherwise required by law.
When will I receive my refund?: Within 14 days of us receiving the returned goods. Refunds go back to the card used for the original payment.

Warranty and faulty goods

What warranty do I get?: All products carry the 2-year legal warranty under Cyprus and EU consumer law, plus any manufacturer warranty supplied with the product.
What should I do if something is faulty?: Contact us before arranging a repair or returning the item. Tell us the order number, the product and what is happening, and we will explain the next step.
Does the warranty cover accidental damage?: The legal warranty covers faults that were present when the goods were delivered or that appear within the warranty period and are not caused by misuse. Accidental damage, misuse and unauthorised repairs are not covered. If you are unsure, contact us and we will assess the case honestly.

Product authenticity

Are the products genuine?: Yes. We sell new, genuine products sourced through established distribution channels. We do not sell refurbished, used or counterfeit goods.
Are the product images exact?: Images are illustrative. Manufacturers occasionally change packaging or small details, and colours can look different on different screens. The specification and configuration on the product page are the description of what you are buying.

Accounts and verification

Why do I need to verify my email?: Every account must verify its email address before you can log in or check out. This keeps account and order details attached to the right person.
I did not receive the verification email. What now?: Check your spam or promotions folder and confirm the email address is correct. You can request the verification email again from the sign-in page. If it still does not arrive, contact us.
Can I order without creating an account?: Yes. Guest checkout is fully supported. You will still receive order and shipping confirmation emails.

Guest order lookup

How do I find a guest order?: Use the order number and email address from your order confirmation on the order lookup page. For privacy, lookups are rate-limited.
I cannot find my order number.: Search your email for the order confirmation from iSell&Fix, including spam and promotions folders. If you still cannot find it, contact us with the email address you used and the date of the order.

Still need help?

Use the contact form or email [email protected] with your order number if you have one. We reply by email.